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• The importance of customer service
• Resident blogger Amber Agha covers the peculiarities of customer care in the world of reiki.

• World Cup 2010 will buoy retail sector
• Retail spending is forecast to rise 5.8% during the tournament.

• Cut NIC burden further, FSB advises Osborne
• The SME body believes the government's national insurance proposals don't go far enough.

• Mary Portas Queen of Shops: normality returns to makeover genre
• Retail guru Portas descended on picturesque Corfe Castle in Dorset and transformed a convenience store.

• IoD Thursday@Six Networking event: Exeter, June
• IoD are inviting non-members to come and try out their monthly social networking event for free.

• SMEs urged to be vigilant against software piracy
• Illegal software can be an unintended crime that businesses must be aware of when using computer programmes.

• World Cup advice for employers: clarify internet rules
• A top HR expert has advised employers to set clear parameters regarding streaming World Cup matches over the web.

• Acting school: my dream (part 2)
• BusinessWings blogger Amber Agha on how she gets the best out of her acting students.

• World Cup 2010: businesses opportunities abound
• The phoney war is over, the World Cup is underway. And publicans, bookmakers and merchandisers are rather pleased.

• Tax evasion clampdown could ensnare innocent SMEs, warns entrepreneur
• Business owners should be fully aware of HMRC's new inspection powers to clamp down on tax avoidance.

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