Spotting the signs of insolvency in your customers

Warning signs

Corporate insolvencies look set to rise by more than 1,000 cases next year with nearly a million businesses suffering falling profits and other forms of financial distress, according to the Association of Business Recovery Professionals.

As a result, small businesses are being urged to take stock of the financial health of their key customers.

You should scrutinise the trading and payment patterns of your customers. If the level of orders suddenly increases, find out why and try to adjust the payment terms. Also, asking for extended credit can be a telltale sign of a company with financial problems.

Be particularly vigilant with new customers and make sure they are not coming to you because they are 'on stop' elsewhere. Don’t be overreliant on formal credit checks as these are based on information such as judgements or winding up petitions. By the time a business reaches this point, it’s often too late. 

Communication about payment becomes increasingly difficult with businesses in trouble. If your customer is not replying to e-mails, taking phone calls or providing any feedback, they may be on the verge of insolvency. If all possibilities have been exhausted and complete communication breakdown occurs, seek specialist advice.  

Market intelligence is vital so do talk to other companies in your sector – even your competitors

The largest single creditor of many companies is HMRC for PAYE, NIC and VAT. Be aware that HMRC has recently tightened up its scheme allowing businesses to pay tax by instalments, which is expected to contribute to more insolvencies as businesses fail to manage their debts. 

Market intelligence is vital so do talk to other companies in your sector – even your competitors. When a customer becomes insolvent it can dramatically affect your own business, so it pays to be vigilant about the early warning signs.

Specific legal advice should be sought in any given case and the content of this article should not in itself be regarded as advice.

 

1 comment about this article

comment by Robert Moore - KSA Group
Absolutely essential to get professional advice early if the business is going to struggle. More often than not people get in touch when it is really to late

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